PDBS - IT Outsourcing for SMB Businesses

Services
Home | About Us | Outsourcing | Our Guarantee | Specials | Clients | Testimonials | Contact

PDBS provides IT Outsourcing services for Small and Medium Businesses. Consider us as your in-house IT department except you are getting on-demand service where you only pay for what you need rather than paying fulltime for an IT person. As a result, you get:

24/7/365 monitoring and management of your IT equipment

Help Desk calls for your assistance

Vendor Liaison so that you don't get those "His problem, no his problem" conversations

X Break / Fix approach to networking

The services you get as an IT Outsourcing client of PDBS is as follows:

Description

All Inclusive

Hourly On Site Rate

Service Calls Free, Additional Projects and Consulting $150

Emergency Response Fee

included

Emergency Response Time

Intial Response = 1 hour or less guaranteed 

Resolution time is SLA* based. 

On-site Scheduling of Technician

Same Day

Phone and Remote Support Sessions

Included

24/7 Remote Monitoring

Included

Executive Summary Monthly Report

Included

Virus Definition Updates

Included

Unlimited Remote Patch Mgmt

Included

Access to Online Client Portal

Included

Quarterly Review and Planning Meeting

Included

Weekly System Status Email

Included

Spyware Monitoring and Removal

Included

Adding and Removing Users

Included

Virus Removal and Cleaning

Included

Installation of new hardware and Software**

Included

Shopping and Ordering warranty parts

Included

Vendor Liaison

Included

Help Desk support for non-infrastructure calls

Included

100% No-Hassle Guarantee

INCLUDED!

*   SLA = Service Level Agreement for responses for different Level of Tickets 
** Labour only; all Hardware and software costs will be additional

PDBS * 6715 Seashell Place * Delta * BC * V4L 2L3 Phone: (604) 948-9326

Powered by Register.com